Frequently asked questions

All of Oahu. We are fully mobile and come to your home, business, or vehicle anywhere on the island, from Honolulu and Waikiki to Kailua, Kaneohe, Kapolei, Ewa, the central towns, and the North Shore.

We are open every day, including weekends and holidays, from 6 AM to 9 PM. We are not an overnight service, so if something happens in the middle of the night, call first thing and we will be ready when the day starts.

Hawaii does not license locksmiths, so no one in the state can honestly claim a locksmith license. What you can check is that whoever you call is insured, stands behind their work, and is actually local. We are insured and we warranty our workmanship.

Yes, and the warranty matters just as much. Insurance covers the rare case where something goes wrong at your property. The warranty covers our own work, so if a lock we installed or rekeyed starts misbehaving, we come back and put it right. Ask any locksmith for both, because neither one is required by law in Hawaii.

The reliable warning sign is a price that moves. If a figure quoted on the phone sounds too low, it is usually a call-out fee rather than the job, and the real number appears once someone is standing at your door and the door is still locked. Get the price agreed before any work starts. We live and work on this island, so we are not a van that leaves it.

It depends where you are on Oahu and the traffic at the time. When you call, we give you an honest arrival window rather than a number we cannot keep. Lockouts get priority.

No, and we would rather say that plainly than have you find out at 2 AM. We run 6 AM to 9 PM, seven days. A lot of the outfits advertising round-the-clock service on this island are call centres that page a subcontractor at a night rate. If you are locked out overnight and nobody is in danger, waiting until morning usually costs a great deal less, and we start early.

Stay with your home or vehicle if it is safe, and do not force the door or break a window, that almost always costs more than the lockout itself. Have a photo ID ready, then call us and we will head your way. If a child or pet is locked in a hot car, call 911 first, then us.

We use non-destructive methods first on the large majority of jobs. Drilling is a last resort. If it is the only way in, we explain what that involves up front and repair or replace the hardware so it locks securely afterward.

Yes, and that is a good thing. We confirm you belong at the property with a photo ID, and for a vehicle we check registration or title. It is a small step that keeps your property safe from anyone who should not be getting in.

Yes. We cut and program car keys, fobs, and transponder keys on-site for most makes and models, so in many cases you do not need a dealership visit. A few very new or high-end vehicles are the exception, and we will tell you honestly.

Only for a small number of newer and high-security models. What sends people to the dealer is usually the tow rather than the key, because the dealer needs the car on their lot and a car with no working key does not drive itself there. We come to the car instead. If yours is one of the exceptions, we tell you on the phone rather than after we have arrived.

Often, yes. For many makes and models we can generate and program a new key even when no working key is left. Call with your year, make, and model and we will tell you straight whether we can do it on-site.

Yes. Making a spare while you still have a working key is quick and far easier than a lost-all-keys call later. We recommend it before any trip.

Rekeying is usually the right call when your hardware is in good shape but you want old keys to stop working, after a move, a lost key, or a roommate moving out. We suggest replacement only when a lock is worn out or you want an upgrade.

Rekey the exterior doors in your first week, and do the mailbox at the same time. Not because anyone did anything wrong, but because a key cannot be audited: previous owners, agents, contractors, cleaners and the neighbour who watered the plants may all still have one. If there is a garage or gate keypad, change that code yourself the day you get the keys.

Usually, yes. If your locks are compatible we can key them alike so a single key works the front door, back door, and garage. It is a common request right after a move-in.

We do. We can install and set up most keypad and smart deadbolts, and walk you through the codes and app so it works the way you want it to.

Usually, yes. Most of what we open is small home and office safes, and on those we use destructive methods to get the contents out, whether the safe was inherited, bought used, or the code was simply lost. The safe itself usually does not survive it, so if keeping it matters to you, tell us before we start.

Yes. We install home, office, and gun safes and anchor them so they cannot be picked up and carried out, which is how most stolen safes leave a property.

We accept major credit cards.

Call (808) 800-0766 during our hours of 6 AM to 9 PM, or send the request form on our contact page and we will get right back to you.